Order Related 4

• I did not receive my order confirmation e-mail. What do I do now?
• How do I know my order has been confirmed?
• Can my order be modified after it has been placed?
• When does Teabox charge my credit card?

Cancellations & Returns 5

• How do I cancel my order?
• How do you refund my money?
• What's your general cancellations policy?
• -I'm not too happy with the tea (or have received the wrong shipment). What do I do now?
• How do I return my order?

Shipping related 3

• Do you ship internationally? And how much does it cost?
• How long does it take for Teabox ship out the products?
• What if I want to change my address?

Account related 2

• Is it necessary to have an account to buy?
• I can't remember my password. What do I do?

Samples 3

• I placed an order and received samples along with it. I never asked for those!
• Can I choose my samples next time?
• I love this idea of samples. Can I order just the samples?

Product quality or ingredients 1

• Do you use any artificial flavoring or synthetic substances in your teas?

Packaging related 1

• How are the teas packed?

Wholesale 6

• What is Wholesaler advantage?
• How does Teabox ensure the freshness of its whole sale packages?
• How long does the delivery take?
• What's the minimum order quantity?
• I'd love to order. But I'm not sure if my customers will like it as much as I do. What do I do now?

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e-Gift Cards 5

• Terms and Conditions
• How do I make a purchase using the e-Gift Card?
• How many e-Gift Cards can be used for making a purchase?
• Does an e-Gift Card expire?
• Can an e-Gift Card purchased from teabox.com be applied to teabox.com/ru or teabox.com/cn or the other way around?

Teabox Store Credit 1

• How do I use the store credit allotted to me?

Newsletter 2

• How do I unsubscribe from your newsletters?
• Can I be assured about the safety of my e-mail address?

Teabox Referral Program 7

• How does the Referral program work?
• Can these free referral gift cards be used by anybody?
• What happens if my friend cancels their order?
• When will the referral gift cards expire?
• If my friend signs up with a different email address than the one I used for the referral, will I still get my free $25 e- Gift card?

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