Cancellations & Returns

Frequently asked questions about Cancellations & Returns

How do I cancel my order?
To cancel your order, please send us an email to [email protected] with your order details and we'll cancel it promptly. Please note that we do not accep...
Mon, 16 Nov, 2015 at 1:57 PM
How do you refund my money?
There are two modes of refund. 1. Store credit: You can either choose to add this money to your store credit, which you can use at a future date. This h...
Thu, 21 Aug, 2014 at 5:29 PM
What's your general cancellations policy?
Orders on Teabox orders must be canceled before the tea has been dispatched from our fulfillment center. Unfortunately, once the tea has been dispatched fr...
Thu, 18 Sep, 2014 at 2:13 AM
-I'm not too happy with the tea (or have received the wrong shipment). What do I do now?
Ensuring that our customers get only the highest quality teas is top priority for us at Teabox! However, if you think we've messed up somewhere- ...
Thu, 21 Aug, 2014 at 5:30 PM
How do I return my order?
We pride ourselves for bringing to you the freshest tea there is. And tea, just like any other vegetable or fruit, is perishable. We consider returned goods...
Tue, 27 May, 2014 at 5:24 PM